About the company
K•Call is a multilingual, full-service outsourced contact center working internationally. Since 2016 it has run the full cycle of customer communication (phone, chat, email and social media) and builds AI-powered solutions such as AI voice agents and hybrid human + AI service models.
Why them
- 24/7/365 operation
- Multilingual support
- SLA and KPIs for every project
- Real-time reporting
Services
Customer care
Inbound calls, chat, email and social media handled by one team.
Sales & telemarketing
Lead management, outbound calls and campaign support.
AI voice agent
Automating repetitive phone processes with artificial intelligence.
Hybrid contact center
A combined model of human agents and AI technology.
BPO & process management
Full management of business processes, quality control and reporting.
Surveys & feedback
NPS, CSAT and customer research.
Experts
Sergo Avsajanishvili
Author and main host
Business Space
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K•Call